Privacy Policy

Effective Date: 5th June 2025

At Route Knowledge Ltd ("we", "us", or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Route Knowledge Ltd is a company registered in England and Wales providing:

Driver CPC training
An introduction service for External Transport Manager (ETM) services

If you have any questions about this policy or your data, you can contact us at:
Email: mark@routeknowledge.com
Postal Address: Route Knowledge Ltd, 80 Masefield Drive, Rushden, NN10 6BH

2. The data we collect

Depending on the service you are using, we may collect the following information:

For Driver CPC Training:

Full name
Address
Phone number
Email address
Date of birth
Driving licence number

For ETM Introduction Services:

Name
Email address
Phone number
Business name and relevant business details

3. How we use your data

We use your data only for the following purposes:

Driver CPC Training:

To register and manage your training course booking
To verify your identity and eligibility for CPC training
To issue CPC certification
To meet regulatory requirements

ETM Introduction Service:

To assess and process your enquiry
To introduce you to our External Transport Manager

We will only use your data where we have a legal basis to do so, including:

Your consent
To perform a contract with you
To comply with legal obligations
Our legitimate interests (such as running our business and maintaining service quality)

4. Who we will share data with

We will never sell your data. We will only share it when necessary to provide our services:

Driver CPC Training:

TMConsultant – for course administration and certification
DVSA – to register CPC training completions

ETM Introduction Service:

External Transport Manager – your personal details and enquiry will be shared with our External Transport Manager for the purpose of making an introduction to him

All third parties we share your data with are subject to data protection obligations and will not use your data for any other purpose.

5. How long we will keep your data

We keep your personal data only as long as necessary:

CPC training records: Retained for 7 years to comply with regulatory and audit requirements
ETM enquiries: Retained for up to 12 months unless otherwise required or consented to

6. Your rights

Under data protection law, you have the right to:

Access your data
Rectify inaccurate data
Request erasure (in certain cases)
Restrict processing
Object to processing
Data portability
Withdraw consent at any time (where applicable)

To exercise your rights, contact us at mark@routeknowledge.com.

If you are unhappy with how we handle your data, you can lodge a complaint with the Information Commissioner's Office (ICO):
Website: https://ico.org.uk

7. Security

We take appropriate technical and organisational measures to protect your data from loss, misuse, and unauthorised access.

8. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website with an updated effective date.